Key Performance Indicators
KPIs are regularly used on our projects to monitor and benchmark our performance.
We prefer the headings and scoring system to be Client led so that the
information gathered is meaningful and relevant.
The system typically includes:
- Customer Satisfaction.
- Financial Control.
- Elimination of defects.
- Safety.
- Completion on time.
- Subcontractors KPIs.
References
Bermar is happy to provide References to prospective Clients from previous Clients and Architects.
Quality (ISO 9001)
We seek ‘Performance Feedback’ from our Clients as part of ISO 9001 – ‘Management Review’.
These measure:
- Progress.
- Tidiness & Politeness.
- Response to queries and complaints.
- Overall performance (product standard)
We regularly receive high percentage ‘Very Good’ and ‘Good’ scores.
Letters & Comments
Below is a selection of comments:
“well appointed company, good understanding of company needs”
“proactive approach to site management working closely with Hospital departments and Design team….good working relationship with the Client………helping the project achieve its financial, time and quality targets,”
“ I am writing to record how impressed I am with the entire staff……polite, courteous, considerate and efficient.”
“good professional unit….quality customer service – a job well done”.
“Huge admiration ……….. an outstanding company.”
A full copy of the originals is available upon request.